Complaints
If something has gone wrong, we want to know, so we can put it right and learn from it.
Who this page is for: anyone who is unhappy with our service.
CHECK: Hans’s drafted complaints policy and form, which set the steps and timescales below (questionnaire 2.7)
How do I make a complaint?
Email info@oakwellmentalhealth.co.uk or call 07496 159 590. CHECK: a postal address for complaints, if Hans wants one You can also ask someone to complain on your behalf, with your permission.
What happens next?
- We acknowledge your complaint within CHECK: number of working days.
- We look into it and give you a full written response within CHECK: number of working days.
- If we need more time, we tell you why and when you’ll hear from us.
If you’d rather leave a review than make a complaint, our reviews policy explains how we handle reviews.
Will complaining affect the service I receive?
No. Making a complaint will never affect the service you receive from us.
What if I’m not happy with our response?
- For concerns about a registered nurse’s practice, you can contact the Nursing and Midwifery Council.
- For concerns about how we have handled your personal information, you can complain to the Information Commissioner’s Office.